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Privacy Policy

Your privacy is very important to us, so you can trust that we will not share any personally identifiable information with anyone for any reason without your expressed permission. Please read the following policy to understand how your personal information will be treated. We recommend that children under the age of 16 do not fill out any personal information, on ours, or any other website without first receiving approval from a parent or guardian.

How Your Information Is Used

By ordering with us, you will provide certain types of information such as address, both shipping and billing, telephone number, email address, and credit card information. Without doing this, your order cannot be shipped and/or billed. You may receive an email or a phone call if there is any trouble processing your order. We use Canada Post to deliver your order, and a credit card processing company to bill you for the products you purchase. These companies do not retain, share, store nor use personally identifiable information for any secondary purposes. We do not share or sell customer information to any third party that is not involved with shipping or billing for your order.

Security

We take every precaution to protect your privacy. When you submit sensitive information via the website, the information is protected both online and offline. When information such as a credit card number is required, SSL 256 bit encryption is used.

We reserve the right to change or modify this policy without notice. If you have any questions about the security of our website, or your privacy, please contact us at [email protected]

 

Shipping

All shipping is carried out by Canada Post or UPS. Kouta Drums will not be liable for:

  • Any loss or damage related to shipping
  • Shipping delays due to the carrier
  • Import duties or other fees imposed by your region

The shipping rate is calculated based on the weight and size of the package.

We ship to most countries. To see if your country is included, please calculate the shipping cost on the cart page.

 

Shipping time estimates:

Canada: 2-7 business days

USA: 3-10 business days

Europe: 4-12 weeks

Shipping times are approximate. Please refer to the tracking number in your order for delivery estimates.
Kouta is not liable for any shipping delays.

 

Refunds, Returns

All of our custom-made products are final sale and are non-refundable and non-returnable. In the event where there is a manufacturer defect (not including hardware) that is not related to shipping, please contact us at [email protected]